Frequently Asked Questions
Answers to the questions we get asked most often. Can't find what you need? Just give us a call.
Are you available 24 hours a day?
Yes, our emergency plumbing line is answered around the clock, every day of the year, for genuine plumbing emergencies across Swindon.
Do you charge for quotes?
Quotes for planned work are free and come with no obligation. For emergency call-outs, we'll always confirm any charges with you over the phone before we come out.
What areas of Swindon do you cover?
We cover every area of Swindon - including Old Town, Town Centre, West Swindon, North Swindon, East Swindon, Rodbourne and Gorse Hill - plus surrounding towns and villages such as Wroughton, Royal Wootton Bassett and Highworth.
Are your engineers insured?
Yes, all work is carried out by experienced, insured plumbing engineers.
Can you provide a written quote before starting work?
Yes, for any non-emergency work we'll always provide a clear written quote before anything is booked in.
Do you deal with landlords and letting agents?
Yes, we work regularly with landlords and letting agents across Swindon, including gas safety certificates and ongoing maintenance.
What payment methods do you accept?
We accept all major payment methods - ask our team when you book for full details.
Do I need to be in for the whole job?
For most jobs, yes, though we're happy to discuss access arrangements for landlords or empty properties in advance.
Still have a question?
Call our team directly - we're happy to help.